Last updated: 1 May 2026
Three-stage process
Stage 1 — Customer support
Email support@peculiex.example.com or message us through the in-app chat. Our team responds within one business day and aims to resolve straightforward issues within three business days.
Stage 2 — Compliance officer
If your issue isn't resolved at Stage 1, escalate to our Compliance Officer:
- Name: Ms. Anjali Sharma
- Email: compliance@peculiex.example.com
- Phone: +91 22 4900 0000 · Mon–Fri 10am–6pm IST
- Address: Peculiex Wealth Pvt. Ltd., 12th floor, Phoenix Building, Lower Parel, Mumbai 400013
Compliance acknowledges within 2 business days and resolves within 15 business days per SEBI guidelines.
Stage 3 — SEBI SCORES
If you remain dissatisfied, escalate to SEBI's online complaint portal: https://scores.sebi.gov.in/. You'll need our SEBI registration number: RIA INA000099999.
What information to include
- Your full name and registered email/mobile.
- Your client ID, if known.
- The transaction or recommendation in question, with dates.
- What outcome you want.
- Any attachments — emails, statements, screenshots.
Our service standards
| Stage | Acknowledge | Resolve |
|---|---|---|
| Customer support | 1 business day | 3 business days |
| Compliance officer | 2 business days | 15 business days |
| SEBI SCORES | Per SEBI | Per SEBI |
Records
Every complaint is logged with a unique reference ID. The full audit trail is available to you on request and to SEBI on demand.